Returns and Refunds
Due to the perishable nature of sod and the critical need for proper post-installation care, USA Sod is unable to guarantee the long term performance of sod delivered and/or installed. All sales are final and no refunds will be issued once the sod has been installed or delivered and accepted. Requests for returns and/or exchanges will not be accepted.
Cancellations
Cancellations are permitted up to 72 hours prior to the scheduled delivery or appointment time. All cancellations will be subject to a $100 processing fee. Cancellations made less than 72 hours before the scheduled time will not be accepted and the full purchase price may be charged.
Defective Material at Delivery
Upon delivery, the customer has the right to refuse delivery or installation of defective product. Any issues regarding the quality or condition of the sod must be identified immediately upon delivery, prior to installation, and before USA Sod or its representatives leave the premises. Failure to inspect the sod and report defects at this time will constitute acceptance of the product in its delivered condition. If a valid defect is identified, USA Sod will make reasonable efforts to procure and deliver replacement product in a timely manner.
Sod ordered after sustained periods of cold temperatures (particularly in winter months) may arrive in a state of dormancy. Sod goes into dormancy to conserve energy when sunlight isn’t as plentiful. Dormant sod, though brown in color, is still living and can be installed. Sod is not defective, and therefore may not be rejected by the customer, solely because it is in dormancy.
How refunds are paid
When a refund is due (a cancellation made in time, less the $100 processing fee, or an order we could not deliver), it is returned to the payment method you used at checkout. We do not issue refunds by check or store credit. Refunds are issued as soon as they are approved and usually appear on your statement within 5 to 10 business days, depending on your bank.
How to raise a request
To cancel an order, or to report a defect at the point of delivery, call 1-866-886-2763. Please have your order number ready. For general questions, email info@usasod.com or use our contact page.
This policy is part of our Terms and Conditions, which govern every order.